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IT support built
for London
businesses.
CITS provides fully managed IT support across London and Surrey — 24/7 helpdesk, proactive monitoring, cyber security and ISO compliance, all from one local team on a fixed monthly fee.
Service Scope
Everything your
business needs.
Our London IT support contracts are comprehensive. You get far more than a helpdesk — a complete IT department for a flat monthly fee, with no surprise invoices.
24/7 Helpdesk & Remote Support
Unlimited helpdesk via phone, email, or portal. Remote resolution for most issues within 30 minutes. No call limits, no per-ticket charges — all included in your monthly fee.
Proactive Infrastructure Monitoring
All servers, endpoints, and network devices monitored continuously, 24 hours a day. We detect and resolve issues before they cause downtime — often before you're aware of them.
Cyber Security Built In
Endpoint protection, email security, multi-factor authentication, and monthly vulnerability scanning included as standard. No paying extra for basic security on top of your IT contract.
Cloud & Microsoft 365 Management
Full Microsoft 365 administration, Azure management, cloud licensing, and migration support. We keep your cloud environment secure, licensed correctly, and optimised.
Backup & Disaster Recovery
Automated daily backups with off-site replication, tested recovery procedures, and a documented business continuity plan. We ensure you can recover fast from any incident.
Dedicated Account Manager
A named account manager who understands your business, handles escalations, and runs quarterly reviews to keep your IT strategy aligned with your goals.
Why London Businesses Choose CITS
Local expertise.
Enterprise capability.
Based in New Malden, we support businesses across Greater London and Surrey. We understand the pace, standards, and expectations of London businesses — and we deliver accordingly.
Compliance & Security Built In
IT support that also
keeps you compliant.
Our managed IT service includes the security controls and audit evidence that ISO 27001, Cyber Essentials, and GDPR require. No paying extra for compliance add-ons — it's part of how we work.
Explore Compliance Services →- Endpoint detection & response (EDR) on all devices
- Multi-factor authentication enforced by policy
- Full disk encryption (BitLocker / FileVault)
- Patch compliance reporting for auditors
- Immutable cloud backup with 90-day retention
- ISO 27001 aligned policies & documentation
Client Testimonials
Trusted by London
businesses.
Don't take our word for it — here's what clients across London and Surrey say about working with CITS.
"CITS transformed our IT completely. Within the first month they resolved issues that had been plaguing us for two years. Response times are incredible — usually fixed before I've even sent a second email."
"Finally an IT company that speaks plain English. They assessed our setup, told us honestly what needed fixing, and did it without any pressure. Best IT decision we've made in five years."
"Our previous IT company was reactive — they'd fix things after they broke. CITS is completely different. We've had zero unplanned downtime in 18 months. Worth every penny."
Get your free
IT assessment.
Tell us about your business and your current IT setup. Our team will come back within 4 hours with an honest assessment and clear recommendations — no obligation, no hard sell.
Ready to upgrade
your IT support?
Switch to CITS and experience the difference proactive, people-first IT support makes. Free assessment, no obligation, no contract until you're ready.