Managed IT that
keeps your business
moving.
Your complete outsourced IT department. We monitor, support, maintain, and protect your technology infrastructure — proactively, 24 hours a day, every day — so your team can focus on the work that matters.
Service Scope
Everything in
one monthly fee.
Our managed IT service is comprehensive by design. There are no surprise add-ons for common requests — everything listed below is included in your flat monthly fee from day one.
Unlimited Helpdesk Support
Phone, email, and remote support with no call limits. Our UK-based helpdesk handles everything from password resets to complex software issues — with priority queuing for business-critical incidents and a guaranteed first response within 1 hour.
24/7 Infrastructure Monitoring
Every server, endpoint, and network device on your estate is monitored continuously. We detect and remediate issues before they cause downtime — often resolving problems before you're even aware of them.
Patch Management & Updates
Automated and scheduled patching for Windows, macOS, third-party applications, and network firmware. Tested before deployment to avoid regressions, with emergency out-of-band patch capability for critical zero-day vulnerabilities.
Endpoint Security
Next-generation antivirus, endpoint detection and response (EDR), and device encryption included on all managed endpoints. Devices that fall out of compliance are automatically quarantined pending remediation.
Backup & Disaster Recovery
Multi-tier backup strategy with local, cloud, and off-site replication. Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) defined, tested quarterly, and documented. Full DR exercising included on Premium tier.
Dedicated Account Manager
A named, senior account manager who understands your business, attends quarterly reviews, escalates on your behalf, and ensures every aspect of your IT estate is aligned to your commercial objectives.
Service Tiers
Three tiers.
One trusted partner.
We offer three managed IT tiers to suit different business sizes and risk profiles. All include the core service — tiers differ in response SLAs, on-site coverage, and advanced security features.
Onboarding
From proposal to
fully managed.
Our structured onboarding process ensures a smooth transition from your previous IT provider, with zero disruption to your business. Most clients are fully onboarded within 10 business days.
-
01Discovery & Assessment
We conduct a thorough audit of your current IT estate — hardware inventory, software licensing, network architecture, security posture, and backup status. This gives us a complete picture before we take responsibility.
-
02Transition Planning
A detailed transition plan is produced, including handover from your previous provider, agent deployment to all devices, documentation of your environment, and an agreed go-live date.
-
03Agent Deployment & Remediation
Our monitoring and management agents are deployed to all endpoints and servers. Any critical issues identified during discovery are remediated before go-live to ensure a clean baseline.
-
04Go-Live & Team Briefing
All users receive a welcome communication with helpdesk contact details and onboarding guidance. Your account manager is introduced and an initial 30-day check-in is scheduled.
-
05Ongoing Service & Quarterly Reviews
Regular service reports, quarterly strategic reviews with your account manager, and continuous improvement recommendations. Your IT estate should get better every quarter, not just stay the same.
Security & Compliance Built In
Managed IT that also
protects your data.
Our managed service includes the security controls and audit evidence that most compliance frameworks require. Every client gets endpoint protection, encrypted backups, documented patch history, and access logging as standard — not as an expensive add-on.
Explore Compliance →- Endpoint detection & response (EDR) on all devices
- Multi-factor authentication enforced by policy
- Full disk encryption (BitLocker / FileVault)
- Patch compliance reporting for auditors
- Immutable cloud backup with 90-day retention
- Quarterly vulnerability scanning reports
- ISO 27001 aligned policies & documentation
Why CITS
IT support done
differently.
Most IT companies react when things break. We prevent things breaking in the first place. Here's what sets our managed service apart.
We fix problems before your team notices them. Over 80% of issues we resolve are detected by our monitoring systems, not reported by users.
Every call is answered by a technically skilled, UK-based engineer. No offshore call centres, no scripted first-line triage — just knowledgeable help, fast.
A fixed monthly fee per user or device — no surprise invoices for common requests. You always know exactly what your IT costs.
Unlike single-service IT firms, we also cover physical security, compliance, cloud, cabling, and AV — managed by the same team under one SLA.
Ready to upgrade
your IT support?
Switch to CITS managed services and experience the difference proactive, responsive, people-first IT support makes. Free assessment, no obligation.