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Privacy Policy

Last updated: April 2026

Comprehensive IT Solutions (CITS) Ltd ("CITS", "we", "us", "our") is committed to protecting your personal data. This policy explains how we collect, use, store, and protect information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Comprehensive IT Solutions (CITS) Ltd is registered in England & Wales (Company No. 14237856). We are the data controller for personal data collected through this website.

If you have any questions about this policy, contact us at: info@citsglobal.co.uk

2. What Data We Collect

Data you provide directly

  • Name, job title, and company name
  • Business email address and telephone number
  • Enquiry content submitted via our contact forms
  • Consent records (when you tick the consent checkbox)

Data collected automatically

  • IP address and approximate location (country/city level)
  • Browser type, device type, and operating system
  • Pages visited and time spent on site
  • Referring website or search query

3. How We Use Your Data

We use the personal data you provide to:

  • Respond to your enquiries and provide the services you have requested
  • Send you a free assessment, proposal, or other information you have asked for
  • Manage the business relationship if you become a client
  • Comply with our legal obligations

We do not send unsolicited marketing without your explicit opt-in consent.

4. Legal Basis for Processing

  • Legitimate interests — responding to business enquiries and providing our services
  • Consent — where you have ticked the consent checkbox on our contact forms
  • Legal obligation — where we are required to process data to comply with law

5. Cookies and Third-Party Services

This website uses Google Fonts, a service provided by Google LLC. When you load a page, your browser makes a request to Google's servers to retrieve the font files. This means Google may receive your IP address. Google's privacy policy applies to this processing: policies.google.com/privacy.

We do not currently use advertising cookies, tracking pixels, or behavioural analytics. If this changes, this policy will be updated and a full cookie consent mechanism will be implemented.

6. Form Submissions

Enquiry forms on this site are processed via Web3Forms (web3forms.com). Form submissions are transmitted securely (HTTPS) and forwarded to our business email. Web3Forms does not store your data beyond delivery. Their privacy policy is available at web3forms.com/privacy.

7. Data Retention

We retain enquiry data for up to 3 years from the date of last contact. Client data is retained for 7 years from the end of the business relationship, in line with statutory accounting requirements. Data is then securely deleted.

8. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data ("right to be forgotten")
  • Object to processing or withdraw consent at any time
  • Request restriction of processing
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, email: info@citsglobal.co.uk

9. Data Security

All data is transmitted over HTTPS. We implement appropriate technical and organisational security measures including access controls, staff training, and regular security reviews. As an ISO 27001-aligned organisation, information security is embedded in our operations.

10. Changes to This Policy

We may update this policy periodically. The "last updated" date at the top of this page will reflect any changes. Continued use of this site after an update constitutes acceptance of the revised policy.